Published on August 15th, 2013
Estimated Reading Time is 1 mins
It's generally a good idea to get clients onto a monthly retainer
This will help your business cashflow and gives your client some support hours that you can plan your work around.
That's not always possible for each client/project though and sometimes changes take longer than the hours inside their retainer agreement.
Recently our client launched their site and we had a small change to make to it yesterday. It literally took less than 5 minutes to make the change and I decided not to bill.
That said, time is time - and all of those minutes soon add up.
What's your approach to stuff like this? Bill a minimum of an hour or a percentage of your hourly rate?